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Solutions Consultant

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Zoho Corporation B.V. Full time
Job Description

As a Solutions Consultant at Zoho Corporation B.V., you will be working closely with Account Managers to identify and capitalize on up-sell and cross-selling opportunities in the UK. Your primary goal will be to understand the technological gaps in our customers' businesses and drive the adoption of Zoho's suite of products to meet their requirements.

You will be the customers' internal champion, working across functions like Pre-sales, Compliance & Product Management to ensure seamless integration and adoption of our solutions. Your relationships with customers will be nurtured over months, building trust and driving results.

To succeed in this role, you will need to be proficient in Zoho's products, handling everything from integrations, web-hooks, to middleware APIs. You will also be responsible for delivering product presentations at various events, including conferences, seminars, webinars, etc.

Responsibilities:
  • Apply a consultative approach to comprehend the business context, existing IT infrastructure, and current business/IT priorities of the customer.
  • Collaborate closely with Account Managers to align product offerings with customer needs and address technological gaps in their current stack, devising solutions using product capabilities and third-party components.
  • Interface with diverse audiences, encompassing business users, developers, architects, IT operations professionals, and senior stakeholders, elucidating the value proposition of Zoho Products.
  • Take charge of technical activities including requirement analysis, feasibility assessment, validation, and product demonstrations.
  • Lead Proof of Concepts (POCs) and technical bootcamps, whether conducted on-site or remotely.
  • Manage RFIs/RFPs by orchestrating collaboration across multiple internal teams as necessary.
  • Serve as the Single Point of Contact (SPOC) for the customer, coordinating with various internal teams such as Pre-sales, Compliance, Product Management, Engineering, and Support as required.
Requirements:
  • Possess 5+ years of experience as a Solutions or Pre-sales Consultant, or within an IT consulting environment focusing on SaaS or software products.
  • Proficiency in Enterprise SaaS applications, including CRM (preferably), ERPs, Legacy Systems, APIs, and Integrations.
  • Demonstrated experience in handling RFI/RFP processes.
  • Exhibit strong sales and consulting expertise, coupled with exceptional communication and interpersonal skills.
  • Ability to operate within a Hybrid model and willingness to travel for client meetings.
  • Ability to build internal relationships and collaborate effectively with internal teams globally, as well as nurture external relationships with clients.
  • Embrace a "Why over How" approach to addressing customer pain points.
Benefits:
  • This is a full-time position with a 40-hour working week.
  • 25 annual leave days.
  • Permanent contract.
  • Attractive and competitive salary.
  • Pension contributions.
  • An entrepreneurial and supportive environment with opportunities for career progression into senior and leadership roles.
  • Opportunity to work with and learn from teams in marketing, account management, solution engineering, and partnerships management.
  • Travel expenses to meet with customers.
  • Macbook and additional screens for your WFH setup.
  • A vibrant international environment.
  • Continuous personal & professional development opportunities.