Retail Operations Supervisor

3 weeks ago


Windsor, United Kingdom The Royal Household Full time
Role Overview:
As a Retail Operations Supervisor, you will inspire and guide the team to provide an exceptional and memorable customer experience. Your role will foster collaboration and community spirit, contributing to the enjoyment of magnificent buildings and exquisite art.

About the Organization:
The Royal Household is dedicated to preserving and showcasing historical sites and art collections, attracting numerous visitors eager to learn about their rich heritage.

Key Responsibilities:
  • Motivate and lead the Retail Assistant team to consistently drive sales and surpass performance targets across all retail venues.
  • Ensure a customer-centric approach is maintained, upholding high service standards throughout all shop floors.
  • Collaborate with the Deputy Retail Manager to oversee staffing levels, scheduling, recruitment, training, and the continuous development of Retail Assistants.
  • Act as a point of escalation for team issues, providing guidance and resolving queries as necessary.
  • Manage operational aspects on the shop floor, including stock management, visual merchandising standards, compliance with legal regulations, and adherence to health, safety, and security protocols.
  • Serve as the Retail Duty Manager on a rotational basis and step in for the Deputy Retail Manager when needed.

Employee Benefits:
At the Royal Household, we recognize that optimal performance stems from personal well-being. Therefore, we offer a comprehensive benefits package tailored to support your health and life priorities.
  • Enjoy 25 days of annual leave, increasing to 30 days with tenure, in addition to bank holidays.
  • Benefit from an excellent non-contributory pension plan, with a 15% employer contribution, and the option to contribute more.
  • Receive complimentary on-site meals to keep you energized throughout the day.
  • Access various leave options for personal priorities, including parental leave and volunteering days, alongside resources for physical and mental wellness.
  • Enjoy exclusive discounts, including 20% off at Royal Collection Trust Shops and complimentary admission to all locations.

Explore the full range of benefits available to our employees.

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