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Customer Service Representative
2 months ago
Job Title: Customer Service Advisor
Location: Remote Opportunity
Remuneration: £22,500 - £24,000
Contract Details: Permanent
Job Overview:
A Customer Service Advisor acts as an initial point of contact for customers, providing them with product and service information while addressing any emerging problems. The successful candidate will possess professionalism, customer focus, patience, empathy, and strong communication skills, both written and verbal.
- Manage incoming customer inquiries
- Load sales orders and identify anomalies
- Quote prices from the system or a price file
- Address customer queries
- Provide a basic level of technical assistance
- Build relationships and gain an understanding of various customer types
- Provide accurate and complete information to customers from Sage
- Handle customer complaints and offer appropriate solutions
- Follow communication procedures, guidelines, and policies
Requirements and Skills:
- Customer support or product/industry experience is advantageous
- Strong communication skills and a process-driven attitude are essential
- Familiarity with Sage and Microsoft software
- Customer focus and the ability to adapt to different types of characters
- Excellent multitasking, prioritisation, and time management skills
- Must be a team player and willing to assist colleagues
About the Role:
This is an exciting opportunity to join Adecco as a Customer Service Advisor, where you will be responsible for providing exceptional customer service and support to our clients. As a key member of our team, you will be expected to possess strong communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment.
What We Offer:
Adecco is committed to providing a supportive and inclusive work environment, where you can grow and develop your skills. As a Customer Service Advisor, you will have the opportunity to work with a variety of clients, develop your technical skills, and receive ongoing training and support.
