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Service Lead
2 months ago
About the Role:
We are seeking an experienced and passionate Service Lead to join our team at Nacro, managing our Nottingham Young Person Supported Housing Service. As a Service Lead, you will be responsible for leading and managing a team of Support Workers and Housing Management workers to deliver high-quality, effective supported housing services to young people.
Key Responsibilities:
- Effectively lead and deliver services which comply with the regulatory framework.
- Ensure your staff team understand and meet the agreed financial standards on voids, arrears, and re-lets.
- Manage the rota and on-call arrangements.
- Lead team by example by upholding Nacro's values and behaviours and translating those into everyday activity.
- Ensure safeguarding and risk management is a key part of our support work and that any safeguarding alerts and/or incidents are safely managed.
- Meet service quality standards and ensure your team are adhering to all operational and policy standards.
- Ensure all service user support and safety plans are in place.
- Take responsibility for the communication of organisational and local messages through regular and effective team meetings.
- Set clear objectives and performance targets for each direct report using the appraisal process and monitor through regular check-ins.
Requirements:
- Extensive knowledge of supported housing services and/or housing management services to a range of service user groups presenting with a range of complex needs.
- Ability to prioritise tasks effectively, ensuring the team are supported, service users' needs are prioritised, and contractual KPIs are met.
- Adaptability and high organisational skills to balance time and champion relationship mapping in the region.
- Excellent people skills, including problem-solving, written, and verbal communication skills.
- Confidence in quality risk assessment, risk management, and provision of holistic support.
What We Offer:
We offer a competitive salary, a supportive and collaborative work environment, and opportunities for professional development and growth.
How to Apply:
Please submit your application, including your CV and a cover letter, to [insert contact information].
