Senior Manager of Fitness and Wellness

1 week ago


Gillingham, Kent, United Kingdom The Gym Group Full time
About the Role

We are seeking a highly skilled and experienced General Manager to join our team at The Gym Group. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional customer experiences.

Key Responsibilities
  • Business Development: Develop and implement strategies to increase membership sales, retention, and revenue growth.
  • Operational Excellence: Oversee the day-to-day operations of the gym, ensuring seamless delivery of services, and maintaining high standards of quality and safety.
  • Team Leadership: Lead, motivate, and develop a high-performing team of staff, fostering a positive and inclusive work environment.
  • Customer Experience: Ensure that every customer interaction is exceptional, responding to feedback, and implementing improvements to enhance the overall customer experience.
  • Financial Management: Manage the gym's budget, controlling costs, and optimizing revenue streams to achieve business objectives.
  • Compliance and Risk: Ensure compliance with all relevant laws, regulations, and company policies, identifying and mitigating risks to the business.
Requirements
  • Leadership Experience: Proven track record of leadership experience in a fast-paced, customer-facing environment.
  • Business Acumen: Strong understanding of business principles, including finance, marketing, and sales.
  • Operational Expertise: Experience in managing multiple aspects of a business, including operations, customer service, and staff management.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, customers, and stakeholders.
  • Strategic Thinking: Ability to think strategically, develop and implement plans to achieve business objectives.
What We Offer
  • Competitive Salary: A competitive salary package, including bonuses and benefits.
  • Professional Development: Opportunities for professional growth and development, including training and mentorship.
  • Flexible Working: Flexible working arrangements, including remote work options and flexible hours.
  • Employee Benefits: Access to a range of employee benefits, including health insurance, pension scheme, and cycle-to-work scheme.

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