Senior CRM Executive
1 month ago
We are seeking a highly skilled Senior CRM Executive to join our team at Harnham - Data & Analytics Recruitment. As a key member of our HMC team, you will be responsible for driving our customer relationship management strategy and delivering exceptional customer experiences.
About the RoleThis is a hybrid role, requiring 3 days a week on-site (Monday-Wednesday) at our UK office. You will report directly to the CRM Manager and work closely with internal teams, including Trading. Your main focus will be on membership communications, keeping customers informed about the latest promotions and offers.
Key Responsibilities- Develop and implement effective CRM strategies to enhance customer engagement and loyalty
- Collaborate with internal teams to ensure seamless communication and execution of CRM initiatives
- Design and execute A/B testing to optimize customer experience and drive business results
- Communicate with stakeholders to ensure alignment and effective implementation of CRM strategies
To succeed in this role, you will need:
- Strong communication and organizational skills
- Excellent customer experience skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
The interview process will consist of two stages:
- Initial chat with the hiring manager
- Task and presentation
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