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Client Relations Specialist

3 months ago

South East, United Kingdom Architectural Decorators Ltd Full time
Are you an exceptional communicator? Do you have a passion for delivering outstanding customer service? Are you seeking a role that offers a balanced work-life environment? If you are looking for a rewarding career opportunity, this position may be the perfect fit for you.

About Us

Architectural Decorators Ltd has been a prominent player in the refurbishment sector, specializing in building maintenance services primarily for public sector clients, including local authority housing associations.

Our organization prides itself on fostering a collaborative team environment, consistently demonstrating our capability to compete effectively within the construction industry.

Position Overview

We are in search of several Client Relations Specialists to become integral members of our dynamic project teams. The roles will involve:

  • Drafting communications to address various matters such as access issues, project delays, modifications, and conflict resolution.
  • Handling resident inquiries and complaints through various channels, including email and phone.
  • Collecting key performance indicators upon project completion and documenting the findings.
  • Coordinating appointments for team members and subcontractors as needed.
  • Establishing strong relationships with residents.
Essential Qualifications
  • A valid driving license is mandatory.
  • Proven experience in face-to-face customer service.
  • Excellent verbal and written communication skills.
  • Adaptability to meet the needs of residents.
  • Strong organizational skills and punctuality.
  • Basic proficiency in IT.
Compensation and Benefits
  • Salary range: £24,000 to £30,000.
  • Working hours: Monday to Friday, 8 am to 5 pm (with a 1-hour lunch break).

Additional benefits include:

  • 21 days of annual leave plus bank holidays and a Christmas closure.
  • A day off for your birthday.
  • Company-branded uniform, personal protective equipment, work phone, and iPad.
Additional Information
  • A DBS check will be conducted at the company's expense.
  • Eligibility to work in the UK is required.
  • A six-month probationary period applies.
  • An aptitude test will be part of the interview process.

All applications will be evaluated in accordance with Equal Opportunities and Data Protection Regulations.

Job Types: Full-time, Permanent
Benefits:
  • Referral program.
  • Sick pay.
  • Company vehicle with fuel card or car allowance.
  • Company phone.
  • Company laptop/iPad.
Schedule:
  • Monday to Friday.
  • No weekend work.
License/Certification:
  • Driving License (required).
Work Location: On the road.