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Community Service Manager
2 months ago
We are seeking an exceptional leader to join our Communities Team as a Communities Team Leader. As a key member of our team, you will be responsible for providing positive, effective, and innovative leadership to the Communities Service.
Key Responsibilities- Manage the delivery of an effective, customer-focused tenancy and estate management service that responds directly to customer demand.
- Lead an agile team who work out in our communities, encouraging customer engagement opportunities and feedback to ensure the shaping of our services, continuous development, and improvement.
- Implement policy/procedural changes and recommendations following changes in legislation, regulation, transformation projects, and testing new ways of working.
- Carry out regular one-to-one meetings with the team, providing guidance and support where necessary, and assisting with the personal development of others.
- Complete regular case management reviews to ensure customer demands are being managed effectively and monitor individual performance, reporting any concerns/achievements to the Communities Manager.
- Ensure safeguarding and domestic abuse cases are referred to the Safeguarding & Domestic Abuse Coordinators promptly, to enable support to commence and encouraging collaborative and holistic case management, while ensuring the accurate recording, monitoring, and reporting.
We are a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is Great places, great services, great tomorrows. We are an Investors in People Platinum employer, and our people tell us they love working here.
What We Offer- Competitive benefits, including private healthcare options, mileage, a fantastic pension scheme, discount schemes, and a big emphasis on health and well-being.
- Great opportunities to grow and develop, personally and professionally.
- The chance to make a real difference in the lives of our customers and communities.
