Shift Leader

3 weeks ago

Holywood, United Kingdom ENGINEERINGUK Full time
About the Role

We are seeking a highly motivated and organized Shift Leader to join our team at Tesco Belfast Holywood Express. As a Shift Leader, you will be responsible for coordinating the store team to deliver an easy and fuss-free shopping experience for customers.

Key Responsibilities
  • Coordinating the store team to deliver an easy and fuss-free shopping experience for customers
  • Supporting colleagues to ensure they deliver daily priorities and take regular breaks
  • Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
  • Being the go-to person for colleagues in the absence of a manager for day-to-day queries
  • Maintaining a clean, tidy, and well-presented store
  • Supporting managers to coordinate seasonal, community, and charity events
  • Contributing to a great team atmosphere, that's inclusive of everyone
  • Providing great customer service, by listening to our customers and putting them first in everything you do
  • Keeping the team well-informed and up to speed on any communications, changes, or updates
  • Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
  • Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
  • Following health and safety routines and procedures, and ensuring colleagues do the same
  • Recognising and celebrating colleagues within the team who are providing great service
Requirements
  • To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
  • To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
  • To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
  • To be comfortable taking the lead, and overseeing the store in the absence of your Manager
  • To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
  • To be motivating, so you can inspire your team to deliver beyond expectations
  • To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
What's in it for you
  • There's bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
  • We take your development seriously, so this is a great place to get on in your career. You'll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want
  • It's an inclusive place where everyone's welcome. We celebrate the individuality of our colleagues - because they're what makes Tesco, Tesco
  • Your voice matters, and we'll always welcome and listen to your ideas and opinions
  • We put your wellbeing first, and support is always available if you need it
  • Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you'll be in good company
Benefits
  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work.

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