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Customer Service Representative

2 months ago

Stonehouse, Plymouth, United Kingdom FirstGroup Full time

About the Role

As a multifunctional representative for FirstGroup, you will play a key role in delivering exceptional customer experiences across our network. Your primary responsibilities will include:

  • Providing Outstanding Customer Service
    • Deliver friendly, professional, and efficient service to customers
    • Meet and exceed customer requirements and expectations
  • Sales and Revenue Growth
    • Accurately and impartially sell the full range of products and services to customers
    • Maximize opportunities for increased sales through effective selling techniques and product offerings
  • Station Operations and Maintenance
    • Carry out routine maintenance and cleaning of ticket machines and IT equipment
    • Ensure the safety of customers, staff, visitors, and contractors is given the highest priority
  • Information and Assistance
    • Provide accurate and timely information to customers
    • Assist customers with their queries and concerns

Requirements

To be successful in this role, you will need to possess:

  • Excellent Communication Skills
    • Strong verbal and written communication skills
    • Ability to work effectively with customers and colleagues
  • Problem-Solving and Decision-Making
    • Confident decision-making skills
    • Ability to remain calm and composed in challenging situations
  • Teamwork and Flexibility
    • Ability to work as part of a team and independently
    • Flexibility to work a variety of shifts, including evenings and weekends

What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Competitive Salary and Benefits
    • Opportunities for career growth and development
    • Comprehensive training and support
  • Flexible Working Arrangements
    • Ability to work a variety of shifts, including evenings and weekends
    • Opportunities for flexible working arrangements