IT Systems Support Lead

3 days ago


Stogursey, Somerset, United Kingdom Source & Connect Full time £45,000 - £65,000
Job Title: IT Business Systems Support Lead

We are seeking a skilled and motivated IT Systems Support Lead to oversee and manage the day-to-day operations of our IT support team.

Key Responsibilities:
  • Lead a dynamic team of 4-5 support technicians, ensuring high levels of productivity, technical expertise, and excellent customer service.
  • Oversee the day-to-day operations of the IT support function onsite, ensuring that all systems are running smoothly and that any issues are promptly addressed.
  • Manage the ticketing system and ensure efficient resolution of support requests.
  • Provide hands-on support for complex technical issues, acting as an escalation point for the team.
  • Monitor and maintain IT systems, ensuring optimal performance, security, and reliability.
  • Identify and implement process improvements within the support function to enhance efficiency, service quality, and customer satisfaction.
  • Provide comprehensive systems training to team members, ensuring they are well-equipped to utilise the solutions effectively and efficiently.
Requirements:
  • Experience in an IT support role, with leadership or supervisory position.
  • Strong understanding of ICT infrastructure, including networks, servers, storage, and virtualisation.
  • Degree in Information Technology, Computer Science, or a related field preferred, or equivalent work experience.
What We Offer:
  • Constant learning and progression with access to online training at your disposal.
  • A competitive salary of £45,000-£65,000.
  • 25 days holiday + bank holidays + pension.


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