Customer Service Technician
4 weeks ago
About the Role
We are seeking a highly skilled and motivated Customer Service Technician to join our team. As a Customer Service Technician, you will be responsible for providing exceptional customer service and technical support to our clients. You will be the primary point of contact for customers, responding to their inquiries, resolving issues, and providing solutions to their technical problems.
Key Responsibilities
- Provide technical support to customers via phone, email, and chat
- Respond to customer inquiries and resolve technical issues in a timely and professional manner
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of our products and services
- Meet or exceed customer satisfaction targets
Requirements
- 2+ years of experience in a customer-facing role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Knowledge of data center operations and technical support
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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