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Guest Services Coordinator

3 months ago

BownessonWindermere, Cumbria, United Kingdom Château de Mercuès Full time
Position Overview

We are seeking a dedicated part-time or full-time Concierge / Driver to enhance our exceptional service at a prestigious 5-star establishment. The ideal candidate will possess a vibrant personality, excellent organizational skills, and a strong commitment to guest satisfaction. A thorough understanding of the local attractions and scenic spots is essential.

Key Responsibilities:

  • Demonstrate a sincere passion for delivering outstanding guest service
  • Exhibit comprehensive knowledge of local attractions and points of interest
  • Communicate effectively and build rapport with guests
  • Maintain a friendly demeanor and a proactive approach to assistance
  • Utilize prior experience in customer-facing roles to enhance guest interactions
  • Employ basic computer and IT skills for operational tasks

Qualifications:

  • Possess a valid Private Hire Vehicle license or be open to obtaining necessary training

Compensation and Benefits:

Salary: Competitive hourly rate ranging from £24,440 to £27,560

Tips: Monthly tips estimated between £150 - £230 (pro-rated for part-time hours)

Accommodation: Subsidized lodging options available

Transport: Complimentary transportation provided between staff accommodations and the hotel

Work Schedule: Flexible hours with part-time options

Additional Perks:

  • On-site canteen
  • Company-sponsored events
  • Pension plan
  • Discounted meals
  • Employee discounts
  • Subsidized travel opportunities
  • Free parking facilities
  • Gym membership access
  • Language training programs available
  • On-site parking