Community Outreach Manager

3 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Estuary Housing Association Full time

Job Summary:

Estuary Housing Association is seeking an experienced professional to lead customer engagement and support the Assistant Director of Customer in championing customer voice throughout the organisation.

Main Responsibilities:

  • Lead Customer Engagement: Maximise opportunities for residents and stakeholders to get involved and engaged in all services.
  • Develop Customer Engagement: Lead on the development of customer engagement across all service directorates.
  • Formulate and Implement Customer Engagement Strategy: Take responsibility for formulating, communicating, implementing and monitoring Estuary's customer engagement across the organisation.
  • Empower Resident Voice: Empower and support the work of our engaged customers, including our Resident Voice and Influence Panel (RVIP), to shape decision making and scrutinise services.
  • Co-Regulation and Scrutiny: Experience of working with resident groups, understanding of co-regulation and supporting our Resident Voice & Influence Panel with undertaking scrutiny reviews.

About the Role:

This is an exciting opportunity for an experienced and passionate professional to co-ordinate customer engagement and support the Assistant Director of Customer in championing customer voice throughout the organisation.

Key Skills and Qualifications:

  • Experience of working with resident groups and co-regulation
  • Understanding of customer engagement and voice
  • Ability to lead and develop customer engagement across all service directorates
  • Strong communication and interpersonal skills
  • Ability to empower and support resident voice and influence


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