Community Outreach Manager
3 weeks ago
Job Summary:
Estuary Housing Association is seeking an experienced professional to lead customer engagement and support the Assistant Director of Customer in championing customer voice throughout the organisation.
Main Responsibilities:
- Lead Customer Engagement: Maximise opportunities for residents and stakeholders to get involved and engaged in all services.
- Develop Customer Engagement: Lead on the development of customer engagement across all service directorates.
- Formulate and Implement Customer Engagement Strategy: Take responsibility for formulating, communicating, implementing and monitoring Estuary's customer engagement across the organisation.
- Empower Resident Voice: Empower and support the work of our engaged customers, including our Resident Voice and Influence Panel (RVIP), to shape decision making and scrutinise services.
- Co-Regulation and Scrutiny: Experience of working with resident groups, understanding of co-regulation and supporting our Resident Voice & Influence Panel with undertaking scrutiny reviews.
About the Role:
This is an exciting opportunity for an experienced and passionate professional to co-ordinate customer engagement and support the Assistant Director of Customer in championing customer voice throughout the organisation.
Key Skills and Qualifications:
- Experience of working with resident groups and co-regulation
- Understanding of customer engagement and voice
- Ability to lead and develop customer engagement across all service directorates
- Strong communication and interpersonal skills
- Ability to empower and support resident voice and influence
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