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Customer Service Supervisor
2 months ago
At Euro Car Parts Ltd, we are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a key member of our retail operations team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.
Key Responsibilities:- Lead a team of customer service representatives to deliver excellent customer service and achieve sales targets.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor and analyze customer feedback to identify areas for improvement.
- Collaborate with the operations and sales teams to ensure seamless customer service delivery.
- Ensure compliance with company policies and procedures.
- Proven experience in a customer-facing role, preferably in a retail or service industry.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively as part of a team.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.