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Customer Service Supervisor

2 months ago


Bristol, Bristol, United Kingdom Euro Car Parts Ltd Full time
Job Title: Customer Service Supervisor

At Euro Car Parts Ltd, we are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a key member of our retail operations team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Lead a team of customer service representatives to deliver excellent customer service and achieve sales targets.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with the operations and sales teams to ensure seamless customer service delivery.
  • Ensure compliance with company policies and procedures.
Requirements:
  • Proven experience in a customer-facing role, preferably in a retail or service industry.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively as part of a team.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.