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Product Applications Specialist
2 months ago
CK Group is seeking a highly skilled Applications Product Specialist to join a diagnostics company in South Wales on a contract basis for 9 months.
Job Summary:We are looking for a talented individual to provide technical support and solutions to internal and external customers. The successful candidate will be responsible for handling customer enquiries, delivering sustainable solutions, and providing on-site support activities.
Key Responsibilities:- Provide technical support and solutions to internal and external customers
- Handle customer enquiries from application product problems to case resolution
- Deliver sustainable solutions for support cases
- Provide on-site support activities
- Deliver customer training
- Degree educated in a relevant biomedical discipline
- Previous experience working in a hospital or research laboratory (strongly desired)
- Proven track record of troubleshooting experience (desired)
- Knowledge of Customer Relationship Management (CRM) and web delivery tools (advantageous)
- Understanding of the Diagnostics industry and familiar with working in a multicultural team environment (strongly desired)
- Full UK/EU driving licence
- Passport required for overseas training
Our client is a global pharmaceutical company with a major presence in the UK. They are committed to delivering life-changing medicines and share their scientific expertise with the scientific, healthcare, and business communities.
Location:This role is field-based with the majority of travel based in South Wales.