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Claims Coordinator

2 months ago

Leeds, Leeds, United Kingdom NHS Resolution Full time

Claims Coordinator

Salary: Competitive remuneration based on experience

Location: Flexible working options available, including remote and hybrid arrangements

Contract: Ongoing employment

Eligibility: Must possess the right to reside and work in the UK. Visa sponsorship is not available at this time.

This position provides adaptable working conditions, allowing for full remote work or a combination of office and home-based settings from our Leeds location.

To be considered, please submit your CV detailing your professional background and responsibilities. Your CV should clearly outline your qualifications for this position and how you align with the essential requirements based on your experience and achievements.

The Claims Management division is undergoing a significant transformation aimed at creating a cohesive and efficient claims process, supported by a structure that minimizes redundancy and fosters skill development. Employing skilled Claims Coordinators is vital for the successful execution of our strategic objectives, and we are dedicated to leveraging claims management expertise to excel in our mission.

About Our Organization:

We are a non-profit entity associated with the NHS, dedicated to assisting healthcare providers in resolving claims equitably while promoting shared learning across the healthcare sector. Our workplace fosters a supportive atmosphere with specialized training and opportunities for personal growth.

Our organization manages various indemnity programs on behalf of the Secretary of State for Health and Social Care, primarily focusing on liability claims involving NHS Trusts and other healthcare providers.

The claims teams address issues arising from previous Primary Care Trusts and Strategic Health Authorities, which have transitioned to the Secretary of State. Our teams operate in a dynamic environment, continually enhancing our claims services.

Become a part of our organization and join the broader NHS community.

  • We are a distinctive entity that offers expertise in resolving disputes and concerns fairly.
  • We promote learning for improvement and resource preservation for patient care.

Our workforce is diverse, enriching our operations. We uphold our organizational values:

Professionalism

We are committed to delivering a high-quality, professional service, working flexibly to identify effective solutions.

Expertise

We contribute unique skills and knowledge to all our endeavors.

Integrity

We prioritize honesty, fairness, and ethical conduct in our actions.

Respect

We treat individuals with dignity and encourage a collaborative and inclusive team environment.

To support our values, we have established networks focusing on diversity, disability, LGBTQ+ issues, and sustainability. We hold a level 3 award in the Disability Confidence Scheme and a Gold accreditation in Investors in People.

The Role:

The Claims Support Service has been established to enhance and streamline our claims processing. Our Claims Coordinators manage administrative and procedural tasks throughout the claims lifecycle, allowing Case Managers to focus on achieving favorable outcomes. The Claims Coordinator will be part of the Claims Support Service team, providing essential administrative support to regional claims management teams.

The Claims Coordinator will exhibit the following skills:

  • Exceptional verbal and written communication abilities
  • Confidence in making inquiries via phone and email
  • Ability to collaborate effectively within a team
  • Capacity to handle sensitive information while maintaining confidentiality
  • Intermediate proficiency in Microsoft applications and experience with specialized databases
  • Strong attention to detail
  • Ability to take ownership of tasks and responsibilities

What We Offer:

  • Attractive salary and benefits package
  • Opportunities for professional advancement and development
  • Innovative and collaborative work environment
  • Engagement in a forward-thinking atmosphere focused on data-driven strategies
  • Commitment to diversity, equality, and inclusion
  • Access to the NHS Pension Scheme and a minimum of 27 days of annual leave
  • Support for work-life balance through flexible working arrangements

Joining our organization provides access to numerous savings, discounts, and support services.

  • 24-hour employee assistance program
  • Eye care vouchers
  • Health service discounts
  • Discount services for emergency services and NHS staff
  • Bike-to-work scheme
  • Season ticket loan options

Additional Information:

A detailed candidate pack with further information about the role, team, and organization is available upon request.

We reserve the right to close the application process early if we receive a sufficient number of applications.

***Please note, if you have applied for this position in the past six months and were not successful at any stage of the recruitment process, your application may not be considered.

We are committed to ensuring all candidates have a positive interview experience. If there is anything we can do to assist you in showcasing your best self, please let us know; we are happy to accommodate. We genuinely value our colleagues, promoting well-being, work-life balance, and flexible working arrangements. Your skills and experience are invaluable to us, and we want to support your professional development in areas you are passionate about.