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Cycle Operations Coordinator
3 months ago
Location: London, N1 9PT
Job type: Full time, permanent
Working hours: hours per week, a combination of - and 8-hour shifts, earliest start , latest finish .pm
Salary: £, per annum, plus excellent benefits
London Cycle Hire, also known as Santander Cycles, represents the largest cycle hire initiative in the UK, consistently achieving over 1 million hires monthly. The Scheme operates 24/7, throughout the year, with a fleet of over , bikes, including eBikes (with an additional 1 in 4) and numerous bike docking stations across the city. Our mission is to facilitate efficient and eco-friendly transportation for Londoners. The scheme has recently expanded to Southwest London, allowing users to access bikes from various locations.
In this role, you will oversee the daily operations of the Cycle Hire Scheme's drivers, mobile operatives, and incident management, ensuring effective communication with our On Street and Redistribution Operatives.
Your responsibilities will also include managing the logistics of the scheme, engaging with Transport for London (TfL) and all partners, analyzing operational performance, and prioritizing tasks based on KPIs and operational plans.
Additionally, you will utilize the scheme's core technologies, including incident management software and health and security logs, to facilitate both planned and reactive maintenance, schedule events, and monitor incident management systems for data accuracy.
As the primary support for all events and incidents within the Cycle Hire Scheme, this position is crucial for proactively managing the redistribution of ,+ bicycles throughout London to meet customer demand and assist the Control Centre Team Leaders and Operational Managers in enhancing service delivery.
You will not be alone in this endeavor. Our team comprises professional, friendly, and supportive colleagues, including managers who have progressed from Control Centre Operatives to roles such as Supervisor, Operations Manager, and Contract Manager.
We are committed to the ongoing development and career advancement of our Control Centre Operatives, offering exceptional training opportunities and the chance to pursue additional qualifications, including driving courses and management training, supported by a management team dedicated to your success.
What do I need to do the role?
To qualify for this position, it is essential to demonstrate strong multitasking abilities in a fast-paced environment, cope with pressure and deadlines, and possess quick thinking and decision-making skills, especially when working independently during incidents.
Candidates should have intermediate proficiency in MS Word, Excel, and Outlook, along with excellent communication, interpersonal, analytical, and problem-solving skills.
The ability to effectively plan, organize, and schedule tasks, adapt to a dynamic work environment, and provide outstanding customer service is crucial.
Please note that this role requires working on a shift rota basis to cover various hours.
This position is well-suited for individuals with experience in logistics, reactive planning, and maintenance.
Please be aware that this position is subject to random drug and alcohol testing.
Why Serco
Meaningful and impactful work: The nature of our business ensures you will engage in interesting work that makes a difference – delivering essential services that affect people's lives.
A world of opportunity: Our diverse operations across the UK provide unmatched opportunities for learning and development, allowing you to broaden your experience and apply your skills in innovative ways.
Great people: We are a motivated team dedicated to supporting your success. You'll have access to the resources necessary to excel in a diverse and inclusive environment.
What we offer
Free Cycle Hire membership worth up to £ and % off a new bike Up to 6% contributory pension scheme Serco discounts including cinema, entertainment, online shopping, mobile phone plans, and leisure centre memberships. Engaging, varied, and enjoyable work A company that values your contributions