Meeting and Events Operations Supervisor
4 weeks ago
We are seeking a highly organized and detail-oriented Meeting and Events Operations Supervisor to join our team at Mercure Bristol Grand Hotel. As a key member of our events team, you will be responsible for ensuring the smooth execution of meetings and events, providing exceptional customer service, and maintaining the highest standards of quality and professionalism.
Key Responsibilities:- Supervise meeting and event operations to deliver an exceptional guest experience
- Communicate and delegate tasks in line with daily function sheets
- Work in all areas of meeting and events, including bar, restaurant, and room service
- Welcome guests in a polite and friendly manner
- Follow cash handling procedures
- Manage guest queries in a timely and efficient manner
- Ensure cleanliness of work areas
- Plan, organize, and control daily operations
- Ensure compliance with brand standards
- Represent the needs of the team
- Assist Food and Beverage with achieving financial targets
- Assist Meeting and Events Manager with training and developing the team
- Comply with hotel security, fire regulations, and all health and safety legislation
- Comply with local licensing laws
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
- Passionate and willing to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Excellent standards
- Good organizational/time management skills
- Resilient, creative, able to multitask, and work under pressure
- Good command of English language to enable communication with the kitchen team
- Ability to work morning, afternoon/evening, and weekends
- Passion for food and able to deliver exceptional customer experiences
Mercure Bristol Grand Hotel is a historic Grade II listed building from 1856 with a stylish and distinctive new look. The hotel was refurbished in 2018 and the rejuvenated interior draws inspiration from the historic past and the modern and vibrant city's art scene. The hotel design was inspired by local artists influencing the décor. The hotel now features around 500 pieces of commissioned street art. The result is a classy yet contemporary style for a unique guest experience. Mercure Bristol Grand Hotel offers a dedicated pool and sauna with jacuzzi facilities, as well as the bee-themed Keepers restaurant & bar for a memorable and comfortable stay. Great atmosphere and traditional British cuisine with a menu that also features homegrown honey from a hive on the hotel's roof await you.
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