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Project Manager

2 months ago

Portsmouth, Portsmouth, United Kingdom TP Group Full time

Are you a seasoned professional looking for a challenging opportunity in the defence industry? At TP Group, we specialize in delivering high-availability atmosphere management systems for submarines. We are experts in enabling extended underwater operations for naval vessels.

Purpose of the Role

This role is accountable for all In-Service Support project deliveries. With a growing product install base, customer satisfaction is key to ensure successful growth. This role is to lead, coach, and develop a team of In-Service Support Project Managers and Engineers to deliver an exemplary support service across all customers by meeting time, cost, and quality targets.

Key Responsibilities

  • Lead and coach a small team of In-Service Support Project Managers and Engineers for the provision of support and contractual elements for the In-Service Support business with revenue responsibility, accountable to the In-Service Support Director.
  • Accountable for all In-Service project activities, and related customer support reporting status of projects, orders, and customer satisfaction as required.
  • Write and review all project proposals within In-Service Support, ensuring scope, financial, commercial assumptions, exclusions, and dependencies are in line with TP Group company standards.
  • Provide line management of the In-Service Support Project Managers & Engineers within the In-Service Support team.
  • Support the In-Service Technical Manager in Engineering requirements/tasks as needed.
  • Manage the UK MOD Support contract (approx. £[insert amount]).
  • Front customers on project delivery schedules as required, supporting the In-Service PMs.
  • Working with the In-Service Director and In-Service Technical Manager, support the development and implementation of effective In-Service Support strategies and plans in line with the overall business strategy and contracts.
  • Ensure that robust contractual and project baselines, and effective control management is adopted to manage change effectively and deliver an appropriate level of business management reporting.
  • Drive the In-Service PM/PE to be proactive and work closely with Operations and production teams to ensure planning and delivery to customer requirements.
  • Promote best practice, support, and develop the team to maximize efficiency and effective delivery.
  • Develop and manage Key Performance Indicators (KPIs), contract metrics, risk, and opportunities, optimization, and budget control.
  • Customer management and reporting of availability and maintenance contracts.
  • Manage customer change requests arising from in-service requests through customer and internal change management process.
  • Identify risks to the contracts and work on the appropriate strategies for risk management.
  • Monitor customer feedback and equipment performance to identify improvements.
  • Work with a broad stakeholder group across global prime contractors and users in the Defence Industry in order to provide effective stakeholder management.

Requirements

  • Excellent communication skills and ability to negotiate and influence others, including building and maintaining effective relationships with multiple stakeholders both internal and external.
  • Proven track record of managing contracts/projects to Time, Cost, Quality.
  • Attention to detail, forward planning, and budgeting/financial knowledge.
  • Working knowledge of risk and opportunity management and lessons learned processes.
  • Commercial and business management awareness.
  • Marine/Shipbuilding/Ship Repair/OEM background highly advantageous.
  • Understanding of Matrix Management.