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Application Manager

2 months ago

Milton Keynes, Milton Keynes, United Kingdom ICAEW Full time
Job Description

**Applications Manager Role**

We are seeking a skilled Applications Manager to join our team at ICAEW in Milton Keynes. This is a full-time, 9-month contract opportunity to contribute to the success of our organization while ensuring that all members are supported and that quality standards are upheld.

**Key Responsibilities:**

  • Manage and maintain multiple entry routes to ACA training, ICAEW qualifications, and membership, taking ownership of new routes and working with key stakeholders across the business to prepare for new routes/changes to ensure minimal impact to both staff and registrants.
  • Coordinate system testing, developments, and new item implementation for the team, ensuring key training takes place to support system users.
  • Manage escalated complaints to resolution.

**Requirements:**

  • Strong and experienced people manager
  • Demonstrated ability of managing a team to meet challenging targets
  • Experienced in managing and coordinating resources in fast-paced environments
  • Confident user of Microsoft packages, including Sharepoint, Sharefile, Excel, and Powerpoint
  • Familiarity with D365 and associated views and reports

**Why Work for Us?**

  • A substantial suite of training and development opportunities
  • Flexible working arrangements
  • A generous benefits package, including gym discounts, pension plan, season ticket travel loans, and health and dental plans