Ward Host/Hostess

7 days ago

Peterborough, Peterborough, United Kingdom One Retail Full time

Job Summary:

We are seeking a skilled and compassionate Ward Host/Hostess to join our Patient Dining Team at One Retail. As a key member of our team, you will provide exceptional customer service to patients, visitors, and healthcare staff, ensuring a warm and welcoming environment in our hospital setting.

Key Responsibilities:

  • Menu Provision and Order Taking: Provide menus to patients and take orders in a timely and efficient manner, addressing dietary and allergen queries with care and attention to detail.
  • Food and Beverage Service: Prepare and deliver all refreshments and meals for breakfast, lunch, and dinner service, maintaining high standards of food quality and presentation.
  • Cleanliness and Hygiene: Clear down ward areas, wash up dirty dishes, and ensure the kitchen is fully prepared for next service, adhering to strict food safety and hygiene protocols.
  • Communication and Teamwork: Liaise with ward staff to ensure patients' needs are met in a timely manner, offering a great customer service experience by always putting the patient first.
  • Flexibility and Adaptability: Demonstrate a flexible approach to meet the needs of the business, working under pressure, individually and as part of a team, with a willingness to learn and go the extra mile for our patients.

Requirements:

  • Customer Service Focus: Passionate about patient care, with the ability to communicate effectively with patients, visitors, and healthcare staff.
  • Food and Hygiene Awareness: Aware of food and hygiene standards, with a commitment to maintaining high standards of cleanliness and safety.
  • Teamwork and Flexibility: Able to work under pressure, individually and as part of a team, with a flexible approach to meet the needs of the business.

About One Retail:

One Retail is a leading provider of retail services, committed to delivering exceptional customer experiences in a variety of settings. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on patient care and customer satisfaction.

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