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Fibre Network Engineer

2 months ago

Leeds, Leeds, United Kingdom CityFibre Limited Full time
Job Description

**About CityFibre Limited**

CityFibre Limited is a leading provider of wholesale connectivity services to multiple business and consumer service providers, local authorities, and mobile operators. Our goal is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day, with powerful, gigabit-speed connections.

**Job Summary**

We are seeking an experienced Customer Field Engineer to join our team. As a key member of our team, you will be responsible for completing installations, connecting customers to our full fibre network, resolving any issues, and ensuring a best-in-class customer experience.

**Key Responsibilities**

  • Assist with 'on the day' issues that would otherwise prevent successful completion of first-time installations
  • Complete complex or non-standard installations from site survey through to successful conclusion for both residential and business customers
  • Resolve service incidents/escalations to a successful outcome in a professional and timely manner
  • Participate in an on-call rota to provide industry-leading emergency response for network or customer issues

**Requirements**

We are looking for Engineers who have extensive experience and knowledge of fibre and a commitment to continuous improvement. In addition to having a valid UK driving license, with no more than 6 penalty points, you must have the following qualifications:

  • NRSWA O1
  • Openreach PIA S007 Sub-Duct and Cable Installation
  • SA001 Overhead Safety and SA002 Underground Safety or SA006 Safe Working in Civils

The following qualifications are desirable:

  • NRSWA LA
  • SA020 MDU Installations and SA022 Track and Locate underground Services
  • Health and Safety; EFAC, EUSR, Abrasive, IPAF, and TETRA

**What We Offer**

We offer a competitive salary of £29,000 - £36,000 depending on experience, 25 days' holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

**Training and Development**

We provide comprehensive training and support to ensure your success in the role. You will receive a two-week induction in Milton Keynes, where you will receive all the training you need to be successful. Additionally, you may be required to top up some of your telecoms accreditations and attend specialist training with our external training providers. All training costs and hotel accommodation are covered by CityFibre.

**Diversity, Inclusion, and Belonging**

We are committed to providing equal opportunities to people from all backgrounds and commitments. We believe that our diversity of thought is what makes us who we are, and we are working hard to change up the telecoms industry. We offer training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.