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Sales Director

2 months ago


StratforduponAvon, Warwickshire, United Kingdom Kurt Geiger Full time
Sales Manager Job Description

We are seeking a highly skilled and experienced Sales Manager to join our team at Kurt Geiger. As a Sales Manager, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of sales professionals.

Key Responsibilities:
  • Deliver budgeted sales and achieve sales targets
  • Create a customer-centric culture by constantly reviewing and improving our service proposition
  • Understand and maintain strong relationships with Host Store and concession partners
  • Take initiative and ownership to improve business performance
  • Invest time in reviewing brand performance to enhance commercial decisions
  • Contribute to the development of the department in line with consumer demands and business opportunities
  • Effectively schedule and oversee staff planning to ensure maximum floor coverage
  • Consistently meet high standards of staff presentation and adhere to model store guidelines
Service:
  • Create a customer-centric environment across the business
  • Train, coach, and develop the team to forge new relationships with clients and maintain/develop existing ones
  • Monitor test shop results, CRM, and create service action plans to consistently achieve Company standards
  • Establish a client-focused mindset in store to ensure the highest level of client experience
People:
  • Recruit new team members in conjunction with the General Manager, following Kurt Geiger's Recruitment policy
  • Adhere to Company and Host Store policies and procedures, and communicate them effectively to employees
  • Invest time in the development of your team to enable them to perform to their best ability
  • Build positive relationships with coworkers and the Group General Manager
  • Create a positive and inclusive team culture across all areas of the floor
Operations:
  • Adhere to Company and Host Store policies and procedures, and communicate them effectively to employees
  • Take ownership of the daily hygiene ceremony and ensure it is completed
  • Ensure opening and closing standards are completed daily
  • Have a full understanding of operations and back-of-house standards, including the stock room
KPIs:
  • Meet sales targets in line with Company targets
  • Achieve Host Store and Company sales, mystery shopper, productivity targets
  • Achieve retention and labour turnover targets
  • Contribute to achieving payroll targets
  • Audit at +/- 0.3% or below
  • Meet event targets (% sales revenue)
  • Meet and exceed the 10% target or above for client book sales
Requirements:
  • Currently working at Senior Manager level within a high-turnover business
  • Experience of managing large teams
  • Prior history of P&L accountability and driving bottom-line contribution
  • Proven ability to drive performance through people
  • Excellent at building internal and external relationships
  • Background with a fashion-forward footwear, accessory, or fashion brand - luxury experience preferred
  • Representative of our luxury/fashion-forward brand in every way
Benefits:
  • Competitive basic salary
  • Gorgeous shoes each season
  • Amazing employee discounts

We are a fast-paced business where no two days are the same, and we reward our employees with a fantastic benefits package and opportunities for progression. We celebrate individuality and believe our differences make us more powerful as a collective. We strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities. We are committed to diversity, equality, and inclusion, and we are proud to be a company that values and respects all individuals.