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IT Support Specialist

2 months ago

Newbury, West Berkshire, United Kingdom L&G Recruitment Full time
IT Support Engineer

We are seeking a skilled IT Support Engineer to join our team at L&G Recruitment. As an IT Support Engineer, you will be responsible for providing technical support and assistance to our clients.

Key Responsibilities:

  • Provide technical support and assistance to clients via phone, email, or in-person.
  • Troubleshoot and resolve technical issues related to Microsoft 365, Meraki WiFi, networks, routing, and security.
  • Configure and maintain HP desktops and laptops, as well as other associated vendors.
  • Work with service management toolsets for remote monitoring and management, incident resolution, knowledge management, and contract and asset management.
  • Collaborate with cross-functional teams to ensure seamless delivery of IT services.

Requirements:

  • Previous experience in an IT support environment, providing resolution directly to end-users.
  • Experience with service management toolsets, including remote monitoring and management, incident resolution, knowledge management, and contract and asset management.
  • Competent in networking, including WLAN, WAN, LAN configuration, and troubleshooting.
  • Knowledge of Windows Desktop Support and relevant technologies, including directory services, DHCP, DNS.
  • Exceptional interpersonal and customer service skills, with a proactive attitude.
  • Previous experience offering support for the core and common components of M365.
  • Knowledge of Azure Active Directory and Office365.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.