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Administrative Supervisor

2 months ago

Metropolitan Borough of Solihull, United Kingdom Specsavers Full time

Job Overview

Specsavers is seeking an experienced Administrative Supervisor to manage our administration office and team of administration assistants. This is a fantastic opportunity to join a dynamic team and contribute to the smooth operation of our business.

Key Responsibilities

  1. Manage a team of administration assistants to ensure the efficient delivery of administrative tasks.
  2. Oversee the day-to-day operations of the administration office, ensuring that all tasks are completed to a high standard.
  3. Ensure that health and safety procedures are followed at all times.
  4. Own the payroll process for store employees, ensuring accuracy and timeliness.
  5. Delegate tasks effectively to team members, ensuring that deadlines are met.
  6. Monitor call centre calls to ensure quality and implement improvements.
  7. Run regular reports to maintain key performance indicators (KPIs).

Essential Skills

  1. Proven experience working in a fast-paced administration environment.
  2. Strong systems literacy, with the ability to use different IT systems effectively, including Office 365.
  3. Experience leading a team is desirable but not essential.
  4. High level of interpersonal skills, with the ability to build strong working relationships.

Requirements

Alongside the above skills and experience, we are looking for an individual with a high level of organisational skills, a good standard of education in written English and Mathematics, and confidence with Microsoft Office.

Belonging at Specsavers

Our commitment to diversity and inclusion is to have an inclusive culture where everyone feels welcome, valued and proud to belong.