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Guest Loyalty Consultant

2 months ago

London, Greater London, United Kingdom FCM Travel Full time
About the Role

We are seeking a highly skilled and experienced Guest Loyalty Consultant to join our team at FCM Travel. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our valued clients, identifying new business opportunities, and driving revenue growth.

Key Responsibilities
  • Develop and implement effective strategies to engage with clients, understand their needs, and provide tailored solutions to meet their travel requirements.
  • Identify and pursue new business opportunities, including upselling and cross-selling services to existing clients.
  • Build and maintain strong relationships with clients, stakeholders, and internal teams to ensure seamless communication and collaboration.
  • Stay up-to-date with industry trends, competitor activity, and market developments to inform business decisions and drive growth.
  • Collaborate with internal teams to develop and implement sales strategies, marketing campaigns, and product offerings.
  • Monitor and analyze sales performance, identifying areas for improvement and implementing corrective actions to drive revenue growth.
Requirements
  • Proven track record of success in sales, account management, or a related field, with a strong understanding of the travel industry.
  • Excellent communication, interpersonal, and relationship-building skills, with the ability to build strong relationships with clients and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of accuracy and attention to detail.
  • Strong knowledge of the travel industry, including market trends, competitor activity, and regulatory requirements.
  • Ability to work collaboratively as part of a team, with a strong focus on customer satisfaction and service excellence.
What We Offer
  • A competitive salary and benefits package, including a comprehensive health insurance plan, retirement savings plan, and paid time off.
  • Opportunities for professional growth and development, including training, mentorship, and career advancement.
  • A dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and customer satisfaction.
  • Access to industry-leading technology and tools, including CRM software, sales analytics, and marketing automation platforms.
  • A comprehensive onboarding program, including training, coaching, and support to ensure a smooth transition into the role.