Technical Support Specialist

1 week ago


Slaithwaite, Kirklees, United Kingdom Stelvio Group Full time
Job Title: Help Desk Technician

At Stelvio Group, we are seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing timely and polite technical support to clients, either remotely or on-site, while upholding our values of Honesty, Integrity, Knowledge, and Excellence.

Main Responsibilities:
  • Provide exceptional customer service in all interactions.
  • Monitor and assist with service tickets and calls on the helpdesk.
  • Help minimize IT system downtime for clients using the tools provided.
  • Maintain accurate documentation of learnings and helpdesk tickets.
  • Participate in system design and work with staff to complete customer installations.
Ideal Skills:
  • Virtualisation
  • Networking
  • VoIP
  • Office 365
  • Azure
  • Strong Network and diagnostics -VPNs, VLANs,
  • Power BI

We offer a hybrid working arrangement, with one day a week spent in our Slaithwaite office. The salary for this role is up to £32k. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.



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