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Client Services Team Assistant
2 months ago
Your Role
As a vital member of our national Client Services team, you will play an essential role in our Birmingham office, serving as a primary point of contact for clients and external parties involved in legal proceedings. Collaborating closely with our fee-earners, you will assist with various administrative, secretarial, and non-billable tasks while striving to deliver outstanding client service.
Key Responsibilities
- Acting as a liaison between clients and third parties on behalf of partners and fee-earners within the Private Client teams.
- Performing certain legal tasks, including the preparation of legal forms and documents.
- Assisting in the drafting of legal documents such as wills, powers of attorney, and deeds.
- Managing the diaries of fee-earners, coordinating travel arrangements, and preparing agendas while taking minutes during meetings.
- Streamlining the billing process to enhance efficiency and effectiveness.
- Opening and closing files, along with managing all aspects of matter maintenance.
About You
- Experience as a legal assistant or secretary supporting seasoned fee-earners is preferred, though we welcome candidates with administrative or secretarial experience in a professional setting.
- A solid understanding of relevant case management systems is advantageous.
- Exceptional client care skills coupled with strong verbal and written communication abilities.
- Meticulous attention to detail and a commitment to accuracy.
We take pride in our values and seek individuals who resonate with them:
- To be innovative with a creative mindset.
- To be approachable and compassionate.
- To be persistent in achieving our goals.
- To deliver our services efficiently.
- To uphold a foundation of integrity.
If you identify with these values, we would be eager to receive your application.
Our Benefits - What We Offer
- Standard 25 days of annual leave plus bank holidays, with the option to purchase up to 35 additional hours of holiday.
- Generous and flexible pension plans.
- Two fully paid volunteering days each year for a cause of your choice.
- Membership with Westfield Health, providing refunds on medical services alongside our Aviva Digital GP services.
We also provide a comprehensive range of well-being initiatives aimed at promoting positive mental health both inside and outside the workplace. This includes our Flexible by Choice program, which offers our colleagues greater flexibility in hybrid working arrangements, subject to role, team, and client needs.
Our commitment to being a responsible business is integral to our identity and purpose. We are dedicated to fostering a diverse and inclusive workplace where our colleagues can thrive, supported by various inclusion network groups throughout our organization.
Our dedication to social responsibility, community engagement, and addressing climate change is a core aspect of our mission, encompassing four key areas: Our People, Our Community, Our Environment, and Our Pro Bono efforts.
