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Vulnerable Client Case Handler
2 months ago
About the Role
This is a busy and fast-paced role where you will be a key point of contact for our clients, many of whom have life-changing disabilities such as serious brain injuries, dementia, and mental health illnesses. You will help these individuals to manage their financial affairs, working closely with the team's Associates and Partners to ensure they have the right support at all times.
Your Responsibilities
- Take instructions from clients and assist with the giving of legal advice, including obtaining evidence and, where appropriate, to achieve appropriate resolutions for the clients.
- Achieve time recording and fee income targets to ensure profitable working.
- Attend and contribute to team/practice area meetings and comply with directions/decisions made to ensure team objectives achieved.
- Keep up to date with changes in relevant law and practice and attend appropriate training events to ensure up to date legal knowledge and best practice.
About You
We are looking for someone with empathy and compassion to help guide our clients through challenging personal circumstances. You will need a friendly, enthusiastic, and can-do approach, ideally with some previous Paralegal experience. You should be able to multi-task and be flexible, with a strong ability to work on your own initiative.
What We're Looking For
- Enthusiasm, a can-do attitude, and willingness to contribute to the team.
- 5 GCSEs/O Level at Grade C or above (including Mathematics and English).
- Ability to work on own initiative.
- Great accuracy and attention to detail.
- Practical experience in a similar role.
- Good working knowledge of Microsoft Excel.
Our Benefits
- 25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too.
- Generous and flexible pension schemes.
- Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid).
- Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
Our Commitment to Wellbeing
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024 Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
