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Customer Support Engineer
2 months ago
**About 5G Communications Ltd.**
5G Communications Ltd. is a leading telecommunications supplier with a strong presence in the UK market. With a turnover of over £15 million, the company has established itself as a major player in the industry.
**Our Values**
We pride ourselves on upholding the values of Passion, Respect, Integrity, Diligence, and Excellence in all aspects of our business.
**Job Summary**
We are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a key role in providing 1st and 2nd line technical support to our customers.
**Key Responsibilities**
• Provide technical support to customers via phone, email, and other communication channels
• Troubleshoot and resolve technical issues related to our products and services
• Collaborate with internal teams to ensure seamless delivery of technical support
• Stay up-to-date with the latest technical developments and industry trends
• Develop and maintain technical documentation and knowledge base
• Participate in training and development programs to enhance technical skills
**Requirements**
• Strong technical knowledge of networking, Microsoft Windows, and web platforms
• Experience with router configuration, port forwarding, and LAN settings
• Familiarity with analogue and digital technology
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
**What We Offer**
• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
