Customer Service Support Engineer

2 weeks ago

High Wycombe, Buckinghamshire, United Kingdom Insignis Talent Full time
Job Overview

We are seeking a highly skilled Customer Service Support Engineer to join our team at Insignis Talent. This exciting opportunity will see you working closely with various stakeholders to ensure our products meet the highest standards.

Key Responsibilities:

  • Support Delivery: Collaborate with project managers, engineering leads, and customers to meet in-service support obligations.
  • Policy Alignment: Ensure support approaches adhere to standards and contractual policies.
  • Technical Response: Address technical issues, customer fault reports, and queries proactively.
  • Solution Development: Work with the engineering team to develop technically and commercially viable solutions.
  • Performance Management: Monitor system performance, conduct root cause analysis, and identify improvement opportunities.
  • Maintenance Programs: Define and lead inspection and preventative maintenance programs.
  • Safety Assurance: Ensure customer equipment remains safe and suitable for service.
  • Field Support Coordination: Work with the field support team on defect investigations, surveys, and testing.

Requirements:

  • Education: Bachelor's degree or higher diploma in Management, Asset Management, Logistics, Engineering, or related disciplines; relevant experience considered.
  • Experience: Significant experience in engineering or logistics, particularly in the Integration, Test, and In-Service phase.
  • Leadership: Experience in managing the latter aspects of the CADMID/T cycle and leading support tasks.
  • Project Management: Awareness of engineering project management principles.
  • Time Management: Proven ability to work under tight time constraints.

Please note that the successful candidate would need to be eligible to obtain a Security Clearance.

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