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Deputy Housekeeping Supervisor

2 months ago

Warwick, United Kingdom HandPicked Hotels Full time
Position Overview:
Hand Picked Hotels is a distinguished collection of 21 unique, privately owned luxury country houses and coastal retreats, each selected for their exceptional character. With architecturally remarkable designs and quintessentially British charm, every hotel offers stunning locations, from the Scottish Highlands to the Channel Islands, showcasing breathtaking views of expansive landscapes and serene beaches.

About the Role:
We are seeking an Assistant Housekeeping Manager at Ettington Park Hotel, a part of Hand Picked Hotels. Recognized as the only AA 4 Red Star hotel in Stratford-upon-Avon, Ettington Park is celebrated as one of the premier hotels in Warwickshire, nestled within 40 acres of picturesque parkland, featuring 47 uniquely styled bedrooms and a 2AA Rosette restaurant offering the finest seasonal cuisine.

Key Responsibilities:
  • Lead the Housekeeping Team by example, ensuring they are motivated and inspired to provide exceptional service, always prioritizing guest satisfaction.
  • Recruit, train, and coach a dedicated team capable of exceeding guest expectations at every opportunity.
  • Monitor and enhance the delivery of brand standards and standard operating procedures.
  • Work effectively under pressure and meet tight deadlines, making confident decisions while collaborating with team members to achieve common goals.
  • Possess a solid understanding of business financials, including labor costs, stock management, forecasting, and budgeting.
  • Foster a fun and inspiring work environment, becoming an integral part of our passionate Hand Picked Team.

Candidate Profile:
  • Proven experience in hotel housekeeping management within a 4 or 5-star luxury setting.
  • A keen eye for detail and a passion for maintaining high cleanliness standards.
  • Experience in training and motivating colleagues to reach their full potential.
  • Ability to thrive in a fast-paced environment with a flexible approach to work.
  • Excellent interpersonal skills for building rapport with both colleagues and guests.
  • A professional, organized, and friendly demeanor, with the ability to anticipate guest needs and create memorable experiences.

Benefits:
  • Competitive salary package of £32,905 per year, plus a share of service charge.
  • This is a Full-Time role working 5 days out of 7, including weekends on a rota basis, totaling 40 hours per week.
  • Company pension scheme with a generous employer contribution.
  • Life assurance scheme.
  • Employee Assistance Program to support you through various life challenges.
  • Company Sickness Scheme Benefit.
  • 28 days of holiday per year, including bank holidays, increasing to 33 days with length of service.
  • Opportunities for career progression, with access to in-house and external training programs, including apprenticeships up to level 7.
  • Staff stays at Hand Picked Hotels at £30 per room, Bed & Breakfast, plus a 25% discount on all food and drink.
  • Online retail discount platform offering savings with high street retailers and restaurants, along with a health and well-being platform.
  • Chance to forge lifelong friendships and be part of a team that celebrates diversity and inclusion.