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Position Overview
Rossiter Talent Co. is seeking a dedicated Trade Support Analyst to enhance our operations. The successful candidate will possess practical experience in assisting trading systems and demonstrate a strong interest in the digital asset sector, aiming for professional growth within our organization.
Required Skills & Experience
- 1-2 years of experience in supporting financial trading platforms and/or software.
- Understanding of the complete trade processing lifecycle, encompassing both pre-trade and post-trade activities.
- Interest in product development and engineering.
- Strong enthusiasm for blockchain technology and cryptocurrencies.
- A collaborative team player who can perform effectively under pressure.
- Previous internships or relevant experience in a comparable role are highly advantageous.
- Experience in weekend support is a plus.
- Familiarity with various asset classes is beneficial.
- Knowledge of SQL is desirable.
Key Responsibilities
- Assist clients by diagnosing, troubleshooting, and resolving their inquiries through live chat and email support.
- Support clients with Profit & Loss, trades, positions, and risk reconciliation.
- Participate in the coordination and implementation of OMS/EMS platforms.
- Engage with clients and collaborate with third parties and partners to provide feedback on their offerings.
- Contribute insights to product and engineering teams regarding technical challenges.
- Gather customer requirements and communicate appropriate technical and non-technical solutions.
- Facilitate customer onboarding and nurture client relationships.