Customer Service Representative
6 days ago
**Job Summary**
Retirement Villages Group is seeking a highly organized and customer-focused Receptionist / Admin Assistant to join our team on a part-time basis. The successful candidate will be responsible for providing exceptional customer service to residents and visitors, while also supporting the Village Management with administrative and housekeeping tasks.
**Key Responsibilities:**
- **Welcome and Greet**: Ensure a warm and welcoming experience for visitors, guests, and residents.
- **Sign-in and Sign-out**: Verify the identity of guests and visitors, and ensure they sign-in and sign-out as appropriate.
- **Telephone and Messaging**: Answer incoming calls, forward and take messages as necessary, and provide excellent customer service to residents and visitors.
- **Administrative Support**: Provide administrative support to the Village Management, including sorting and distributing post, managing resident files, and maintaining the resident Purchase Log.
- **Housekeeping and Maintenance**: Maintain the general tidiness of the reception area, liaise with the housekeeping team to ensure standards are maintained, and support with resident move-in and out procedures.
- **Hospitality and Events**: Promote and update residents on hospitality activities and events, and coordinate the weekly online shopping service for residents.
**Requirements:**
- **Customer Service**: Provide exceptional customer service to residents and visitors, with a positive and proactive attitude.
- **Administration**: Possess strong administrative skills, including numeracy, communication, and organizational abilities.
- **Teamwork**: Demonstrate a high level of teamwork and collaboration, with a positive attitude and a willingness to support colleagues.
- **Attention to Detail**: Maintain a high level of attention to detail, with a focus on accuracy and quality.
- **Organizational Skills**: Possess strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
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