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Creative Agency Operations Manager
2 months ago
**Job Title:** Head of Creative Programming
**Job Type:** Full-time
**Duration:** 12 month FTC
**About the Role:
We are seeking an experienced Programme Director to lead operations and project management across a significant influencer marketing beauty brand account for our client, a leading Creative Agency.
The ideal candidate will have a proven track record in project management and operations management, with a strong understanding of influencer marketing and the ability to make sound commercial and financial decisions.
**Key Responsibilities:
- Oversee project delivery and operations across a large client team, supporting the team with all commercial and resource management
- Work in collaboration with Account Leads on creation, and updates to statements of work, staff plans and project budgets
- Proactively identifying and solving issues and mitigating risk
- Working in partnership with the commercial accountant to achieve commercial targets - attend commercial meetings with client teams to ensure revenue forecasts, cap plans and resource needs are accurate
- Support account team and others to share our delivery process with clients and adhere to it
- Take an active role in project delivery and be responsible for delivering projects on time, within budget and to quality
- Monitor project costs and timeframes against budgets and milestones, proactively managing exceptions to ensure delivery to plan and budget
- Work with team to identify project risks and issues, ensuring effective mitigation and risk strategies are implemented
- Monitor budgets and work with the business to avoid overburns - Running weekly burn reports, providing analysis and support with servicing levels
- Resource Management to plan proactively including resource trackers and capacity plans across departments
- Provide regular training for the team on operational and finance processes
- Support team with financial administration such as raising POs, vendor creation and job number creation and working with Finance on issues relating to invoices / payments / budgets / vendors
**Requirements:
- Proven experience in project management and operations management
- Requires proven experience of working on a fast-paced account, ideally within the influencer marketing space
- Ability to make sound commercial and financial decisions, quickly understand problems, propose solutions, and manage client situations
- Strong client service ethos, with a commitment to quality and the will to constantly drive improvements
