Mobile Customer Services Assistant

4 weeks ago

Great Dunmow, Essex, United Kingdom Essex County Council Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Mobile Customer Services Assistant. As a key member of our library services team, you will be responsible for providing exceptional customer service to our customers across Uttlesford and surrounding areas.

Key Responsibilities
  • Provide excellent customer service to customers in a variety of settings, including libraries and community events.
  • Assist customers with book circulation and issuing, as well as signposting them to other library services and council services.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Contribute to the development and implementation of customer-focused initiatives and projects.
  • Provide administrative support to the team, including data entry and record-keeping.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic IT skills, including experience with self-service equipment.
  • Ability to work flexibly, including weekends and occasional evenings.
  • Valid driving license and access to a vehicle.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and career progression. If you are a motivated and customer-focused individual who is passionate about delivering excellent customer service, we would love to hear from you.

Please note that the successful candidate will be required to undergo a DBS check and provide proof of identity and qualifications.

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