Head of Club Experience

4 weeks ago


Leamington Spa, Warwickshire, United Kingdom The Club Company Full time
Head of Club Experience

The Club Company is seeking an exceptional individual to fill the role of Head of Club Experience. As a key member of our team, you will be responsible for delivering an exceptional experience for our members and guests.

Key Responsibilities:

  • Develop and implement strategies to drive member retention and satisfaction
  • Lead the health club team to ensure a safe and clean environment at all times
  • Collaborate with the General Manager to deliver the club's overall performance
  • Implement effective communication channels to understand and address member feedback
  • Drive innovation and creativity to improve the member experience

Requirements:

  • Proven experience in a senior role within the hospitality industry
  • Excellent leadership and communication skills
  • Ability to drive results and improve performance
  • Strong understanding of customer service principles
  • Ability to work well in a team environment

What We Offer:

  • A competitive salary and bonus structure
  • A comprehensive benefits package, including health club membership and golf facilities
  • Opportunities for career growth and development
  • A fun and professional work environment

About The Club Company:

The Club Company is a leading provider of country clubs and hospitality services. We are committed to delivering exceptional experiences for our members and guests, and we are seeking like-minded individuals to join our team.



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