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Social Policy Coordinator

2 months ago

Canning Town, Greater London, United Kingdom Greater London Authority (GLA) Full time
Communities and Social Policy Division

We are a dynamic, engaged, and supportive division comprising approximately sixty professionals.

Our division is organized into four specialized teams:
Community Engagement, Equalities, Financial Hardship, and Migration.

Our mission is to ensure that all residents of London can prosper, regardless of their background or immigration status.

  • Assisting Londoners in accessing essential support to prevent or overcome financial difficulties.
  • Enhancing civic engagement, particularly among marginalized groups, to empower Londoners with the voice, authority, and influence necessary for their success.
  • Implementing the Mayor's statutory equalities responsibilities and addressing systemic inequalities.
  • We are seeking to fill multiple positions, where you will either join the Migration Team or work collaboratively across the Migration and Financial Hardship teams. In this role, you will be a vital team member, serving as the primary contact for Mayoral correspondence, organizing events, drafting policy documents, supporting project management, and ensuring thorough reporting to facilitate the effective delivery of positive outcomes for Londoners.


The Migration team's responsibilities include overseeing the premier Board on Migration in London - the London Strategic Migration Partnership - and executing a business strategy that guarantees the successful resettlement of refugees in London while providing strategic oversight and guidance for accommodation and support contracts for individuals seeking asylum.

The team also implements a welcome and integration program for newcomers from Hong Kong, which includes support for London's local authorities, grant funding for Hong Kong community organizations, and mental health assistance.

Additionally, the team manages the Migrant Londoners Hub and executes various policies and projects aimed at supporting migrants in London to thrive.


The Financial Hardship team is dedicated to ensuring that Londoners have access to the necessary support to prevent or escape financial distress.

In recent years, the team's initiatives have significantly impacted Londoners, establishing and managing partnerships that have enabled access to over £30 million in support, while also delivering more than 10 million meals to low-income households.

The team also oversees and promotes the Mayor's Cost of Living Hub, assisting Londoners citywide in understanding the available support options.

Provide comprehensive administrative and project support to the initiatives of the Migration and Financial Hardship teams.

Coordinate activities and events, including assisting the team with administration, execution, and reporting.


Manage the planning and organization of events, meetings, seminars, conferences, and workshops for the team, including coordinating and drafting relevant briefings for senior management.


Support the team in its project work, including coordinating decision documents, updating web pages, managing the grant awarding process, and maintaining data spreadsheets for project-related activities.


Develop and uphold systems and procedures for maintaining accurate records, including championing office technology, assisting new team members, filing, and disseminating information on behalf of the team.


Realize the benefits of London's diversity by promoting and enabling equal opportunities and addressing the diverse needs and aspirations of London's communities.


Manage staff and resources allocated to the position in accordance with the Authority's policies and ethical standards.

Embrace a flexible approach to work while fulfilling the duties and responsibilities of this role, and participating in multidisciplinary, cross-departmental, and cross-organizational groups and project teams.


Demonstrated experience in effectively managing and delivering an administrative support function and performing a variety of tasks related to this function, including proactively managing and delivering personal administrative support to a manager while maintaining confidentiality.

Ability to represent the manager and team to others in a professional and high-quality manner.


A solid level of proficiency in the use of standard office information and communication technology applications, including email, internet, word processing, and spreadsheets.


Understanding of (and commitment to) how the GLA's strategic leadership in combating discrimination and promoting equal opportunities can be supported in this role.


Engaging with, listening to, and understanding the needs of those impacted by our work and utilizing this knowledge to shape our actions and manage expectations.


Performance Indicators:

  • Learns from feedback to enhance personal service to others
Managing and Developing Performance

... is setting high standards for oneself and others, guiding, motivating, and developing them to achieve high performance and meet the GLA's objectives and statutory obligations.

Performance Indicators:

  • Openly shares constructive feedback, supporting the delivery of own and others' work
Planning and Organizing

... is thinking ahead, managing time, priorities, and risks, and developing structured and efficient approaches to deliver work on time and to a high standard.

Performance Indicators:

  • Prioritizes work in line with key team or project deliverables
  • Makes contingency plans to account for changing work priorities, deadlines, and milestones
  • Identifies and consults with sponsors or stakeholders in planning work
  • Analyzes and interprets situations from various perspectives to find creative, workable, and timely solutions.
Additional Performance Indicators:

  • Provides workable solutions to solve immediate work problems
  • Actively supports new initiatives and explores different methods of execution
  • Demonstrates flexibility and adapts positively to maintain performance when situations change, workloads increase, tensions rise, or priorities shift.


Recognizes when unable to cope and seeks assistance from others.


GLA staff operate in a hybrid work model, balancing time between office and remote work based on their roles.

We are committed to fostering an inclusive workplace and welcome applications from individuals of all backgrounds, regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability.


We are open to considering flexible working arrangements and encourage applications from candidates seeking part-time opportunities, as this role is available for job sharing.

In addition to a competitive salary package, employees are compensated every four weeks, ensuring regular salary payments.

We also offer an attractive range of benefits, including 30 days of annual leave, interest-free season ticket loans, interest-free bicycle loans, and a career average pension scheme.

Reasonable adjustments will be made to working arrangements to accommodate individuals with disabilities who may otherwise be unable to perform the work.