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Retail Pet Care Associate
2 months ago
Location: St Neots
Availability: Must be available on weekends and flexible during the week.
At Pets at Home, we seek individuals who are enthusiastic about animals and dedicated to their communities. We value those who take the time to engage with pets and foster connections with pet owners.
We understand the significance of pets in people's lives and aim to cultivate a friendly, safe, and inviting environment for pet enthusiasts at a local level. Our workplace is dynamic, innovative, and enjoyable, with a strong focus on people.
About Us:We are Pets at Home, known for our Pet Care Centres, which offer services such as grooming and veterinary care across the UK. Our centres are community-oriented, where local teams collaborate with pet owners to support their beloved animals.
Role Overview:Your position will be central to our pet care centres, ensuring our customers enjoy an exceptional experience that fosters loyalty to our esteemed brands. As a Retail Pet Care Associate, you will play a vital role in our success.
Your responsibilities include:
- Exceeding customer expectations daily.
- Maintaining the highest standards of pet care.
- Ensuring operational excellence.
- Building strong relationships with customers and colleagues.
We are looking for individuals who are:
- Passionate about delivering outstanding service.
- Flexible in their availability, as the retail environment requires adaptability across all seven days of the week.
- Experienced in customer-facing roles, preferably in target-driven settings.
You will undergo six months of comprehensive training covering essential aspects of the role, including pet handling, customer service, and health and safety protocols.
Our Culture:We pride ourselves on a friendly and inclusive culture. Each team is unique, and we welcome everyone to be their authentic selves. If you share our belief that 'we're better with pets,' we encourage you to consider joining us, regardless of your background.
Employee Benefits:We recognize and reward our Retail Pet Care Associates in meaningful ways. Our benefits reflect our commitment to your mental, emotional, and financial well-being:
- Annual Bonus: A discretionary bonus scheme available to all hourly paid associates.
- Paid Time Off: A minimum of 28 days of paid annual leave, increasing to 33 days after two years.
- Special Days Off: Additional leave for significant occasions, such as birthdays.
- Colleague Discounts: 20% discount across all Pets at Home Group brands and 30% off own-brand products.
- Employee Assistance Program: Access to a confidential support service.
- Life Assurance: Coverage for all associates.
We reserve the right to close this vacancy early due to high application volumes. We strive to manage applications effectively while ensuring a positive candidate experience. At Pets at Home, we embrace diversity and encourage everyone to bring their unique contributions to our team.
