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Real Estate Operations Manager
3 months ago
Position: Real Estate Operations Manager
Work Environment: Field-based role covering various locations
Working Hours: Monday to Friday, 9am - 5pm
Compensation: Starting from £38,000 annually plus a vehicle allowance of £4,500
Role Overview
In the capacity of a Real Estate Operations Manager, you will play a pivotal role in realizing our ambition of becoming the foremost property management entity in the UK by:
Delivering outstanding property management services to our clientele, ensuring a seamless and engaging customer journey.
Operating within our strategic framework to perform tasks that guarantee optimal maintenance of properties for both landlords and tenants, ensuring adherence to all statutory responsibilities as the designated Property Manager.
Embodying our core values to naturally attract new business opportunities and drive organizational growth.
Key Responsibilities
- As a remote manager, you will have the autonomy to organize your schedule. Regular visits to properties are essential, prioritizing those that require more attention.
- Schedule and conduct regular discussions with key stakeholders within your portfolio, guiding and positively influencing decisions and resolving disputes, while fostering open communication.
- Oversee and authorize all financial expenditures throughout the year, maintaining cash flow to avert critical funding challenges and ensuring cost-effectiveness for clients while reviewing service charge accounts and budgets.
- Collaborate with the credit control team to ensure effective management of portfolio debts, including the initial collection of routine service charge arrears.
- Ensure compliance with essential Health and Safety regulations, including Fire Safety, Asbestos, and Legionella/water hygiene control, acting as the 'Responsible Person' for on-site Fire Safety compliance.
- Conduct thorough site inspections and visits across your portfolio, ensuring that key performance indicators are met in alignment with our strategic framework.
- Complete all Fire and Health Safety risk assessments and follow-up actions within stipulated timelines, taking ownership of any enforcement actions and responding promptly to relevant authorities.
- Ensure timely execution of major and planned remedial works while managing contracts with external service providers, overseeing their performance to meet customer expectations.
- Deliver professional and effective management of new schemes integrated into FirstPort's operations.
About FirstPort
FirstPort stands as the leading property management firm in the UK, dedicated to caring for our clients' homes across the nation. With over four decades of expertise and a workforce exceeding 3,100, FirstPort collaborates with developers, investors, freeholders, and over 1,600 Resident Management Companies.
We are proud members of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and the Property Managers Association Scotland (PMAS). FirstPort also holds a Five Star Rating from the British Safety Council, is an accredited Safe Agent, and is affiliated with The Property Ombudsman.
Why Join Us?
By becoming part of our team, you will work alongside industry experts committed to delivering exceptional customer service while prioritizing the well-being of our employees.
Benefits of joining us may include complimentary parking, free fruit, discounted gym memberships, a genuine work-life balance, and opportunities for professional growth and advancement. Additionally, we offer a variety of exclusive discounts on supplementary benefits to help you and your family maximize your financial resources, secure your future, and maintain your health.
We are dedicated to fostering diversity at FirstPort and recruit based on merit. We take pride in being an inclusive employer that values diversity.
Next Steps
To initiate your application for this position, you will be required to submit your CV and respond to a few preliminary questions.
Our recruitment team will collaborate with hiring managers to review your CV. If your application is not successful, you will be notified. Should you meet the qualifications for the role, we will reach out to arrange a brief telephone interview, and shortlisted candidates will be invited for interviews with the hiring manager.