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Senior Food Service Supervisor

2 months ago

Bristol, Bristol, United Kingdom St Monica Trust Full time

Hours: 37.5 hours per week. Monday to Friday. 9am-5pm

Hourly Rate: £12.43 per hour

Position Overview
The Senior Hospitality Coordinator collaborates closely with the Head Chef and Chef to deliver an exceptional food and beverage experience in a friendly and hygienic setting for our residents and guests within the village café. This role includes some food preparation and cooking duties.

Key Responsibilities

All Hospitality Coordinators

  • Fosters a welcoming atmosphere for residents and guests in our village dining areas, emphasizing customer service and offering a diverse selection of food and beverages while building rapport with residents.
  • Delivers a café/barista service in the village dining areas.
  • Handles customer transactions using the EPOS system.
  • Ensures daily cleanliness, hygiene, and post-service washing up.
  • Safely shuts down the kitchen at the end of the day, adhering to protocols in preparation for the following day and managing waste disposal.

Senior Hospitality Coordinators

  • Assists with inventory management, stock rotation, and ordering processes.
  • Oversees and supervises the Hospitality Coordinators.
  • Supports the Chef with food preparation tasks, including making sandwiches, paninis, salads, etc., for the village café.
  • Ensures that food produced meets quality standards and complies with allergen and dietary requirements in collaboration with the Chef.
  • Accurately reconciles cash at the end of service.

Skills and Experience

Communication

  • Promotes a culture of communication and information sharing among team members.
  • Involves others in resolving and discussing shared challenges.
  • Produces written responses in various formats.
  • Clarifies technical or complex information for a diverse audience.

Analytical Thinking

  • Analyzes facts and available information to resolve diverse and non-routine issues.
  • Plans and organizes a variety of interconnected activities and tasks.
  • May adjust processes for optimal outcomes.
  • Confident in data analysis and report writing.
  • Aware of broader issues impacting the role.
  • Utilizes experience to determine the most effective actions.
  • Anticipates potential issues and troubleshoots effectively.

Well-being and Values

  • Exhibits interest, care, and attention.
  • Creates a positive impression.
  • Demonstrates reliability, dependability, and professionalism.
  • Collaborates with residents, tailoring services to meet individual needs.
  • Responds promptly to or refers health or well-being concerns of residents or colleagues to the appropriate team leader or line manager.
  • Understands the needs of older individuals and those with dementia.
  • Aware of cultural and individual differences in all interactions and service areas.

Collaboration

  • Models integrity in all interactions.
  • Exhibits a flexible approach, providing support to team members as needed, including across different sites.
  • Communicates with other teams and external partners as a service area expert.
  • Encourages engagement and adaptability within the team.

Qualifications

Essential

  • Knowledge and experience of proper food hygiene practices.
  • Understanding of health and safety principles.
  • Good standard of general education.
  • Barista training.
  • Experience in delivering excellent customer service.

Senior Level

  • Food hygiene qualification level 2.
  • Experience in a fast-paced café or restaurant environment.
  • Experience supervising a team.
  • Proficiency with IT systems, including Word, Excel, and Outlook.

Desirable

  • Food hygiene qualification level 2.
  • Diploma (or NVQ) level 1 in Catering/Food Service or equivalent.
  • Experience in a busy café or restaurant setting.
  • Experience working with older adults.

Senior Level

  • Diploma (or NVQ) level 2 in Catering/Food Service or equivalent.
  • Experience using an EPOS system.

Additional Information

  • All duties must be performed in accordance with St Monica Trust's Equity, Diversity, and Inclusion Policy.
  • This role profile outlines the primary responsibilities associated with this position and does not detail every task required.
  • This position is exempt from the Rehabilitation of Offenders Act 1974, meaning any criminal convictions, including spent convictions, must be disclosed at the time of application.