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London, Greater London, United Kingdom The London Clinic Full time### Job Title: Patient Liaison Admissions Officer ### Job Summary We are seeking a highly skilled Patient Liaison Admissions Officer to join our Customer Services team at The London Clinic. As a key member of our team, you will play a vital role in guiding patients through the admission process, ensuring seamless communication and administrative support...
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Patient Services Liaison
2 months ago
Job Overview
We are seeking a dedicated and experienced Healthcare Pathway Coordinator to join our Clinical Haemoglobinopathy Service. This role is integral to supporting the transformation project for sickle cell disease across the region. The position is part of a project aimed at enhancing the comprehensive care pathway for individuals living with sickle cell disease, ensuring their needs are effectively addressed.
The primary objective of this role is to oversee the administrative processes related to patient pathways, guaranteeing a seamless and efficient service for patients throughout their treatment journey. Additionally, the coordinator will play a vital role in delivering an effective administrative service to the multidisciplinary team.
Key Responsibilities
The main responsibilities of this position include:
- Serving as a primary contact for patients, facilitating access to healthcare professionals, providing information on appointments, and addressing various inquiries.
- Managing clinic profiles to optimize capacity utilization, including regular assessments of clinic usage and implementing corrective measures as necessary.
- Delivering a proficient secretarial and administrative service to a multidisciplinary team, which includes the implementation of digital dictation and voice recognition systems, along with ensuring the quality and distribution of documents.
- Collaborating closely with the multidisciplinary team to ensure prompt and efficient handling of all correspondence.
- Undertaking the typing of letters that are not generated through voice recognition and contributing to the development of Standard Operating Procedures (SOPs).
Working for Barts Health NHS Trust
Barts Health is one of the largest NHS trusts in the UK and a leading provider of healthcare services. Our organization is on an exciting journey towards improvement, aiming to establish a world-class clinical reputation. We are committed to enhancing our services for patients and ensuring high standards of care.
Our vision is to be recognized as a high-performing group of NHS hospitals, known for excellence and innovation, while providing safe and compassionate care to our patients. We strive to create an outstanding workplace where our values and behaviors guide our collaboration and service delivery.
We are dedicated to fostering an inclusive environment where every staff member feels a sense of belonging and is valued for their unique contributions.
Detailed Job Description and Responsibilities
The complete job description outlines the essential tasks and responsibilities associated with this role, while the person specification details the qualifications, skills, experience, and knowledge required.
Person Specification
Qualifications
Essential Criteria
- GCSE A Level or equivalent standard of education.
- ECDL certification.
Desirable Criteria
- AMSPAR or equivalent qualification, demonstrating a good understanding of medical terminology.
- Supervisory or office management skills at a certificate level.
Experience
Essential Criteria
- Experience in medical secretarial roles and/or pathway administration.
Knowledge
Essential Criteria
- Proficiency in various IT applications, including Microsoft Office.
Desirable Criteria
- Familiarity with IT systems such as CRS, eRS, EMIS, and EPR.
Skills
Essential Criteria
- Proactive attitude with the ability to work independently.
- Strong personal presentation and service image.
- Commitment to personal development and active participation in learning activities.
- Understanding of national targets related to patient pathways.
- Efficient resource management skills and the ability to encourage others in this regard.
- Responsible team member who seeks assistance and escalates issues when necessary.
Desirable Criteria
- Knowledge of the 18-week referral to treatment rules.
- Understanding of NHS-wide initiatives and experience in local implementation.
- Ability to provide constructive feedback and suggestions for service improvement.
