Customer Success Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom SCC Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for building and maintaining strong relationships with our customers, driving account growth, and ensuring customer satisfaction.

Key Responsibilities
  • Develop and implement account plans to drive growth and expansion across named accounts.
  • Collaborate with technical teams to troubleshoot customer issues and provide post-go-live support.
  • Conduct regular business reviews with customers to identify areas for improvement and ensure customer satisfaction.
  • Identify and pursue upsell, expansion, and upgrade opportunities to increase customer lifetime value.
  • Work closely with customers to understand their needs and provide tailored solutions to meet their business objectives.
Requirements
  • Proven experience as a successful account manager or service delivery manager with a track record of working in a customer-facing role.
  • Excellent interpersonal, written, and verbal communication skills.
  • Ability to work independently and take initiative in a fast-paced environment.
  • Detail-oriented and organized with a flexible approach to operating effectively with uncertainty and change.
About SCC

SCC is a leading provider of IT solutions, and we are committed to delivering exceptional customer experiences. Our team is passionate about building strong relationships with our customers and driving business growth through innovative solutions and services.



  • Birmingham, Birmingham, United Kingdom The Growth Consultants Full time £35,000

    Our client is a leading business in the public sector procurement process. Their Insights platform provides valuable insights to businesses across the UK, enabling them to make informed decisions when bidding for contracts. In addition to their Insights platform, our client offers a range of services to support businesses in the procurement process. **About...


  • Birmingham, Birmingham, United Kingdom Moorepay Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Moorepay. As a key member of our organization, you will play a critical role in managing and maintaining our customer relationships, ensuring their success and satisfaction throughout their journey with us.As a Customer Success Manager, you will be responsible for...


  • Birmingham, Birmingham, United Kingdom SCC Full time

    Role PurposeA successful Customer Success Manager is a relationship manager who expands customer accounts and solves their problems. This role aims to unify our sales and customer support teams, serving as the primary contact for post-go-live support and collaborating with the technical team to troubleshoot issues. You'll gauge customers' engagement levels...


  • Birmingham, Birmingham, United Kingdom Moorepay Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Moorepay. As a Customer Success Manager, you will play a critical role in the ongoing management and health of our customer relationships.Your focus will be on ensuring that our customers are successful and delighted throughout their journey with Moorepay. You will...


  • Birmingham, Birmingham, United Kingdom SCC Full time

    Role Overview:As a key member of our team, you will be responsible for driving customer success and growth across our strategic accounts. This role requires a unique blend of sales, customer support, and relationship management skills.Key Responsibilities:Develop and execute account plans to drive growth and retention.Collaborate with technical teams to...


  • Birmingham, Birmingham, United Kingdom The Growth Consultants Full time

    About The Growth ConsultantsWe are a leading business consulting firm that helps companies navigate the public sector procurement process. Our team of experts provides valuable insights and support to businesses across the UK.Job Title: Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team. As a Customer Success...


  • Birmingham, Birmingham, United Kingdom The Growth Consultants Full time

    About The Growth ConsultantsWe are a leading business consulting firm that helps companies navigate the public sector procurement process. Our team of experts provides valuable insights and support to businesses across the UK.Job Title: Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team. As a Customer Success...


  • Birmingham, Birmingham, United Kingdom SCC Full time

    Role Purpose:A Customer Success Manager at SCC will be responsible for expanding customer accounts and solving their problems. This role aims to unify our sales and customer support teams, serving as the primary contact for post-go-live support and collaborating with the technical team to troubleshoot any issues raised by customers.This role will also be...


  • Birmingham, Birmingham, United Kingdom SCC Full time

    Job Summary: We are seeking a Customer Success Manager to join our team at SCC. This role will be responsible for managing customer relationships, identifying growth opportunities, and delivering exceptional service. Key Responsibilities: • Prepare account plans and collaborate with technical teams to agree on service roadmaps for strategic accounts. •...


  • Birmingham, Birmingham, United Kingdom SCC Full time

    Role Purpose:A Customer Success Manager at SCC will be responsible for expanding customer accounts and solving their problems. This role aims to unify our sales and customer support teams, serving as the primary contact for post-go-live support and collaborating with the technical team to troubleshoot any issues raised by customers.This role will also be...


  • Birmingham, Birmingham, United Kingdom i2i Recruitment Full time

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at i2i Recruitment. As a key member of our business, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.Key Responsibilities:Develop and implement client success strategies to...


  • Birmingham, Birmingham, United Kingdom Moorepay Full time

    About the RoleMoorepay is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their desired business outcomes and are delighted throughout their journey with Moorepay.You will work closely with a key set of customer accounts, focusing on...


  • Birmingham, Birmingham, United Kingdom SCC Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for building and maintaining strong relationships with our customers, driving account growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and...


  • Birmingham, Birmingham, United Kingdom SCC Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for building and maintaining strong relationships with our customers, driving account growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and...


  • Birmingham, Birmingham, United Kingdom SCC Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for expanding customer accounts and solving their problems.Key ResponsibilitiesDevelop and implement account plans to drive growth and retention.Collaborate with...


  • Birmingham, Birmingham, United Kingdom SCC Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for expanding customer accounts and solving their problems.Key ResponsibilitiesDevelop and implement account plans to drive growth and retention.Collaborate with...


  • Birmingham, Birmingham, United Kingdom Moorepay Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Moorepay. As a key member of our organization, you will play a critical role in driving customer satisfaction and loyalty.Key ResponsibilitiesDevelop and maintain strong relationships with our key customers, ensuring their needs are met and exceeded.Proactively...


  • Birmingham, Birmingham, United Kingdom Moorepay Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Moorepay. As a key member of our organization, you will play a critical role in driving customer satisfaction and loyalty.Key ResponsibilitiesDevelop and maintain strong relationships with our key customers, ensuring their needs are met and exceeded.Proactively...


  • Birmingham, Birmingham, United Kingdom The Growth Consultants Full time

    Job DescriptionThe Growth Consultants is the go-to business for insights within the public sector procurement process. Their Insights platform supports businesses across the UK to make better decisions when bidding for contracts within the public sector. Alongside their Insights platform, The Growth Consultants offers a range of services to businesses to...


  • Birmingham, Birmingham, United Kingdom The Growth Consultants Full time

    The Growth Consultants is the go-to business for insights within the public sector procurement process. Their Insights platform supports businesses across the UK to make better decisions when bidding for contracts within the public sector. Alongside their Insights platform, our client offers a range of services to businesses to support them with the...