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Quality Assurance Specialist

2 months ago

Nottingham, Nottingham, United Kingdom Acuity Care Group Full time
Quality Officer/Auditor Role

Acuity Care Group is a leading provider of complex care services, offering personalized support to individuals with a wide range of needs, including brain injuries, learning disabilities, autism, and other complex conditions. Our business units—Bespoke Health & Social Care, Team Brain Injury Support, and Learning Disabilities & Autism—work together to deliver tailored, high-quality care that empowers our clients to live fulfilling lives.

Key Responsibilities
  • Play a key role in providing a consistent and efficient Quality Assurance and Compliance Framework.
  • Support Business Units to be CQC inspection ready and achieve CQC ratings of Good or Outstanding in all services and domains.
  • Undertake a programme of planned, and reactive, quality assurance audits across services to ensure CQC, commissioner and other statutory standards are met and exceeded.
  • Identify risks to safeguarding and quality of support, and implement measures to mitigate these, alongside operational managers.
  • Accurately record and report on quality, safety and compliance KPIs and statistics to relevant operational managers.
  • Work across Business Unit support packages to ensure the organisation is compliant with regulatory requirements and fulfils its duties and responsibilities in line with evidence-based practice, sector guidance and contractual requirements.
  • Assess each registered location in terms of being CQC inspection-ready through mock inspections and audits of key quality, safety and compliance indicators.
  • Provide specialist advice and support to operational managers and staff to meet, and exceed, regulatory and contractual standards.
  • Proactively promote the organisation's quality assurance agenda for the people we support.
  • Review and develop organisational policies and procedures.
  • Develop mock CQC inspection ratings for registered locations.
  • Produce any other quality and safety reports as required internally and externally.
Requirements
  • At least 2 years' experience working in adult health or social care supporting people with learning disability, autism, or complex healthcare needs.
  • Experience of working within a creative and innovative environment and using a range of reporting tools and evidence to inform and improve practice.
  • Experience of CQC regulatory compliance framework and maintaining high standards of quality and safety.
  • Monitoring and reporting quality, safety and operational KPIs for assurance and improvement.
  • Experience of policy and procedure review, writing and development.
  • Understanding of quality KPIs, including clear understanding and experience of Single Assessment Framework (SAF)/CQC regulations.
  • An understanding of contemporary models of mental health, learning disability and autism support and/or with people with a brain injury or complex health care needs in adult health and social care.
  • An understanding of relevant health and social care legislation and regulatory frameworks.
  • Awareness of the policy context of adult health and social care.
Benefits
  • 25 days annual leave + statutory bank holiday for permanent employees or equivalent.
  • Pension contributions.
  • Car allowance.
  • Statutory maternity/paternity leave.
  • Health Cash Back Plans.
  • Wellbeing Programmes.
  • Retail and Supermarket Discounts.
  • Gym and Leisure Centre Discounts.