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Operations Support Specialist

2 months ago

Feltham, Greater London, United Kingdom FedEx Full time

Job Summary

We are seeking a highly skilled and motivated Operations Support Specialist to join our team at FedEx. As an Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our logistics and customer service processes.

Key Responsibilities

  • Ensure timely and accurate delivery of packages to customers
  • Provide exceptional customer service through effective communication and problem-solving skills
  • Investigate and resolve issues related to shipment delivery or collection
  • Enter data into our tracking system with high accuracy and attention to detail
  • Collaborate with team members, managers, and other operations stations to achieve common goals
  • Adhere to FedEx processes, procedures, and regulatory requirements

Requirements

  • Excellent communication and social skills
  • Ability to work in a fast-paced environment with strict timelines
  • Ability to manage own time effectively with attention to detail

What We Offer

  • Attractive compensation package
  • Training and on-the-job learning opportunities
  • Extensive learning resources to develop skills and knowledge
  • Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
  • Employee Assistance Program for you and your family in difficult life situations
  • Employee reduced-rate shipping
  • Great career opportunities

About FedEx

FedEx is one of the world's largest express transportation companies, serving more than 220 countries and territories around the globe. We are committed to a diverse and inclusive workforce and provide growth opportunities for all team members.