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Travel Consultant
2 months ago
We are seeking a highly skilled and experienced Travel Consultant to join our team at Contract Personnel Ltd. As a Travel Consultant, you will be responsible for delivering exceptional customer service and providing bespoke travel solutions to our clients.
Key Responsibilities:- Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
- Prepare and complete travel documentation, including flight bookings, transfers, and hotel arrangements.
- Deal with customer queries via phone, email, and social media, providing timely and effective solutions.
- Capture and record client information, ensuring accurate and up-to-date records.
- Build rapport with clients to ensure customer satisfaction and repeat business.
- Monitor, collect, and process payments, ensuring timely and accurate financial transactions.
- Liaise with other departments to resolve travel-related queries and ensure seamless customer experiences.
- 2+ years of experience in the travel industry or exceptional administration skills.
- Excellent customer service and communication skills.
- Strong numeracy skills and attention to detail.
- Organized and disciplined approach to managing workload.
- Proficient in Excel, Word, Microsoft Outlook, and CRM travel systems.
- Ability to multitask and work in a fast-paced environment.
- A highly attractive package, including a competitive basic salary, company bonus scheme, and annual profit-sharing scheme.
- A dynamic and passionate team environment.
- Company pension scheme and free on-site parking.
- Paycare health benefits scheme and additional leave.