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Barista and Front of House Team Member

2 months ago

London, Greater London, United Kingdom Qube Full time
Job Description

Qube is a dynamic and innovative organization that combines a vibrant community with state-of-the-art studios and creative workspaces. As a leading provider of services to creators, record labels, and brands, we cater to a diverse range of clients and businesses.

Our community of musicians, producers, podcasters, YouTubers, artists, photographers, and creative entrepreneurs and businesses share a membership that celebrates diversity and inclusivity. We have multiple locations, including Qube East in Canary Wharf and our new site in Elephant & Castle.

We are seeking a highly skilled and passionate Barista/Front of House Team Member who is dedicated to delivering exceptional customer service and experiences. The ideal candidate will be responsible for preparing high-quality coffee and beverages, taking orders, prepping and serving food, and providing outstanding service to our customers.

Key Responsibilities
  • Coffee and Beverage Preparation
    • Prepare and serve a variety of coffee and espresso-based drinks with precision and care.
    • Operate and maintain coffee machines and equipment.
    • Serve food and beverages to customers in a timely and professional manner.
    • Stay up-to-date with market trends and work with the General Manager to develop the menu accordingly.
  • Customer Service
    • Greet customers warmly and provide outstanding service.
    • Take customer orders and handle transactions at the point of sale.
    • Address customer inquiries and resolve any issues promptly.
    • Plate up ready-to-go food and serve, clearing tables promptly to maintain a well-presented front of house.
  • Front of House Duties
    • Assist with setting up and maintaining a clean and inviting front-of-house area.
    • Ensure all displays are well-stocked and presented attractively.
    • Assist in monitoring the studio bookings calendar to stay aware of incoming clients and guests.
    • Work closely with the Studio team members to ensure smooth service.
    • Assist with opening and closing duties, including cleaning and restocking as needed.
    • Monitor the studio calendar and check in clients/guests.
  • Health and Safety Compliance
    • Adhere to all health and safety regulations, ensuring a safe and hygienic environment for customers and staff.
Requirements
  • Minimum 1 year experience as a Barista or in a similar front-of-house role.
  • Strong knowledge of coffee preparation techniques and equipment.
  • Excellent customer service skills with a friendly and approachable demeanor.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Strong communication and teamwork skills.
  • A passion for food and coffee, and for delivering exceptional customer experiences.
  • A Food and Hygiene Level 2 certificate would be beneficial, though training and qualifications will be provided for the right candidate.
Benefits
  • Competitive salary with opportunities for progression.
  • Friendly and supportive work environment.
  • Employee discounts on food and beverages.
  • Access to studio time across multiple sites - music production, DJ, podcast, content, and more.