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Retention Payment Specialist

2 months ago

Northampton, Northamptonshire, United Kingdom Pareto Full time
About the Role

The Retention Payment Specialist position at Pareto offers a unique chance to kickstart your career with a prestigious, global blue-chip organization. As a key member of the team, you will be responsible for supporting the Customer Strategy across Payment Solutions, progressing customer applications, and providing exceptional customer service.

Key Responsibilities
  • Support the development and implementation of customer-centric strategies to drive business growth and retention.
  • Collaborate with cross-functional teams to identify and capitalize on opportunities to enhance customer experiences.
  • Engage with existing business customers to understand their needs and preferences, and provide tailored solutions to meet their requirements.
  • Deliver exceptional customer service, ensuring that all interactions meet or exceed agreed-upon service levels.
  • Take ownership of governance and compliance, ensuring that all activities align with company policies and procedures.
  • Participate in analysis, focus groups, and other activities to support the management team in driving business results.
Requirements
  • Relevant degree-level education and/or equivalent experience.
  • Proven track record of delivering exceptional customer service, preferably in a customer retention or commercial negotiation environment.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and colleagues.
  • Engaging and energetic personality, with a positive outlook and a passion for delivering results.
  • Flexible working approach, with the ability to adapt to changing priorities and deadlines.
  • Professional presentation and a commitment to maintaining a high level of professionalism in all interactions.
About Pareto

Pareto is committed to promoting equality, diversity, and inclusion. We welcome applications from all candidates, regardless of background or circumstance. Our consultants are happy to discuss any adjustments you may require to support your application.