Customer Service Representative

3 weeks ago


Pontypridd, Rhondda Cynon Taf, United Kingdom Steer Automotive Group Full time

Customer Service Advisor

About the Role

We are seeking a highly organized and detail-oriented Customer Service Advisor to join our team at Komoo Pontypridd, powered by Steer Automotive Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring smooth communication and efficient operations.

Key Responsibilities:

  • Phone Support: Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work Provider Updates: Maintain accurate and up-to-date information in our systems
  • System Management: Update computer systems and portals with relevant information
  • KPI Achievement: Meet daily targets to maintain high standards of service
  • Job Management: Load daily jobs into our management system, ensuring branches have necessary details for accurate repairs
  • Team Support: Assist branches with any needs to maintain smooth operations

What We're Looking For:

  • Organised & Efficient: Strong organisational and administrative skills
  • Team Player: Ability to work well in a team, while also being self-motivated and capable of working independently
  • Detail-Oriented: High attention to detail to ensure accuracy in job management and updates
  • KPI Driven: Ability to focus on and meet daily performance targets

This role is ideal for someone who thrives in a fast-paced environment and enjoys balancing multiple tasks while delivering exceptional customer service.

About Us:

Komoo Pontypridd, powered by Steer Automotive Group, is a fast-expanding automotive repair business with multiple sites across the UK. We are committed to providing excellent service to our customers and are looking for a dedicated and skilled individual to join our team.



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